As a result of complaints from consumers and airlines, the U.S. Department of Transportation (DOT) is considering major changes for air travel rules for service animals. In 2017, DOT received 70 complaints against airlines from people with disabilities who have had difficulty traveling with their service animal. The airlines are having their own difficulties. One airline complaining to DOT stated that, since 2016, they have had an 84 percent spike in the number of behavior-related service animal problems, including urinating, defecating, or biting.
To address these complaints, DOT is considering amending its Air Carrier Access Act (ACAA) regulation on transportation of service animals. DOT wants to hear from you about how the regulations can be improved. Specifically, DOT wants to know:
To read the full notice of the proposed changes, visit Regulations.gov. To leave a comment, click the blue “Comment Now!” button in the upper right corner. Comments are due by July 9.
For more information, contact Maegan Johnson, Senior Trial Attorney with the U.S. Department of Transportation, at 202-366-9342 or email@example.com.
Thanks for your help, advocates!
Director of Communications
The Fifth Freedom Network