Grayhound Accessibility Lawsuit Claims – Submit a claim by November 10, 2016

Information courtesy of the US Department of Justice and the Council for Community Accessibility of Bloomington

After a lawsuit from the US Department of Justice, Greyhound Lines Inc. has agreed to make a series of systemic reforms to better serve bus passengers with disabilities. Greyhound will also pay compensation to passengers who have experienced disability discrimination.

Greyhound passengers with disabilities may be eligible to receive compensation if:

  • You were harmed by Greyhound’s lack of accessible transportation or transportation-related services
  • Or you were harmed by Greyhound’s failure to make disability-related accommodations
  • The harm happened between February 8, 2013 and February 8, 2016

To submit a claim, visit the settlement website here . You must submit a claim by November 10, 2016. For questions, contact the claims administrator at or 1-844-502-5953.

In addition to paying compensation, Greyhound will require employees to attend annual in-person training on the ADA, train employees on the operation of accessibility features of Greyhound buses, and ensure that people with disabilities can make reservations for travel, and lodge disability-related requests, through its online booking system.

Doug Schmidt
Act Team Coordinator
The Fifth Freedom Network

Skip to content